Cypress Ranch Vision at 10615 Fry Road Suite 500, Cypress

Reviews

• phuong ho

  Jan 20, 2018
  ★ ☆ ☆ ☆ ☆
  I had the worst experience with this optometrist. This Doctor lacks compassion and is money hungry. I had to pay for my glasses in full in advance which is fine. I paid my $500 in full. They never call you to let you know the status of your order. I had to call them in order to know that my glasses had arrived and would be ready the next day. The next day I called again to make sure when my glasses would be ready. I called at 10am and they told me it would be ready after 12:00pm so I arrived close to closing time and once I got there they told me their lens machine had broken and it would not be ready. I explained to them that I am flying out this Sunday for school and I would not return until April. They told me they would mail it to me. However, I do not want to pay 500 for a product that wasn’t completed as promised in the first place. In fact, they never even called me to let me know something went wrong and that my order would not be ready as planned. So, the male employee that helped me was professional and compassionate, but out comes their so called manager Dr. Kelly Mai, who says to me if I want to cancel they would have to charge me a $20 cancellation fee. No apologies for the inconvenience, did not look at me straight in the eye, she just wanted my money... seriously? I explained that it is not fair to me because I paid my part, I called the day prior, and the day of the delivery. So how is this my fault? Not one word or apology from her. Wow. So, if your company had a malfunction and you didn’t even update your patient. you still try to nickel and dime others? Seriously... I was not upset dealing with her employee but she made things exponentially worse. Then on top of that.. another employee comes out with my order in pieces showing me one lens is complete the frame still not attached to the lens and the left lens missing... tell me who in their right mind wants to see they paid 500 bucks for that mess??? If you are going to take someone’s money make sure you treat people right. No one is asking for you to roll out the red carpet but have some integrity to your work. For a mere $20 bucks is that what you became an optometrist for?

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