America's Best Contacts & Eyeglasses at 25855 Northwest Freeway, Cypress

Reviews

• DonW DebW

  Jul 01, 2018
  ★ ☆ ☆ ☆ ☆
  BEWARE!!! My husband and I both purchased 2 pairs of glasses each with the top of the line progressive lenses (widest fewing area) and when they came in 2 weeks later, my husband could not even see out of his because the viewing area was so narrow! I noticed an issue with mine also, but kept them for now to try them out and mine are the same way (I however only need mine at night). Mine are perfect when looking straight ahead, but with a slight shift of my eyes (left or right), they instantly become blurry! They charged us for the most expensive option (which is what we chose), but provided us with the least expensive option. They also tested his glasses and agreed that they did not provide the widest view that we purchased, they were sending them back to correct the issue but did not send them back right away. It has been over 2 weeks now and they stated they should arrive back by the end of the 3rd week. Everything was paid IN FULL and they are taking their time because we still do not have my husbands glasses (over 4 weeks since we paid for them). Mine will also need to be redone and I was waiting on his to come in before sending mine back to be corrected. W will see what happens. Considering that 4 glasses came back incorrect, it does not seem like an accident / mistake, but instead it appears they purposely tried to get away with providing the cheapest product yet keeping our money!
  
  I will also agree with others that stated it did not seem like some of the employees were very professional (talking very loud and goofing off), however the girl who helped us, along with the managers were very nice.
  
  I will update later with what happened.........did they correct the issue or not?

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